Shipping Policy (Australia & New Zealand)
Order Cut-Off & Dispatch
Orders placed by 12:00 pm (noon) Sydney time (AEST/AEDT) are shipped the same business day.
Orders placed after 12:00 pm are shipped the next business day.
Orders placed on weekends or Australian public holidays are shipped the next business day.
Carrier & Service
We ship exclusively with Australia Post — Express Post (domestic) and Australia Post International Express (New Zealand).
Delivery Timeframes
Australia: Most parcels arrive within 2 business days from dispatch.
New Zealand: Delivery times vary but typically arrive within 5–10 business days from dispatch.
Shipping Rate
Australia: Flat rate AUD $15.00 per order (subject to change if AusPost increases their pricing).
New Zealand: Flat rate AUD $35.00 per order (subject to change if AusPost increases their pricing).
Where We Ship
We currently ship within Australia and to New Zealand only.
Tracking
A tracking number will be emailed once your order has shipped.
Please allow up to 24 hours for tracking to begin updating.
Delivery Notes
You may leave delivery notes at checkout, and we will pass them along to Australia Post.
However, it is not within our control whether Australia Post delivery staff follow those notes (e.g., calling you before delivery, leaving parcels in a specific location).
Clients are responsible for checking their tracking number daily to stay updated on delivery progress.
New Zealand Orders
Orders to New Zealand require a minimum spend of AUD $400.00.
All NZ orders must be paid via bank transfer only (no card or PayPal payments accepted).
Shipping to New Zealand is charged at a flat rate of AUD $35.00 per order. This rate is set according to Australia Post’s current international express pricing and may change if AusPost increases their charges.
While our packages are very rarely stopped by New Zealand Customs, in the rare event that they are, all responsibility rests with the client.
We do everything possible to ensure fast, discreet, and safe delivery — however, once the parcel leaves Australia, customs clearance is outside our control.
By placing an order for delivery to New Zealand, you acknowledge and accept full responsibility for any customs issues that may arise.
Responsibility & Insurance
Once we pack and hand your order over to Australia Post, responsibility for the delivery lies solely with Australia Post.
We pride ourselves on shipping orders in an extremely timely manner, and most clients receive their parcels very quickly.
However, if your parcel is delayed, marked as delivered but not received, or arrives damaged, you must first contact Australia Post directly to lodge an inquiry or complaint.
All parcels are insured only up to the maximum compensation value provided by Australia Post, which in this case is the value of the shipping fee paid (AUD $15 for Australia, AUD $35 for New Zealand).
After you have lodged your case with Australia Post and obtained correspondence or a case reference number, you may then contact us at info@vicorpus.com with your order number and tracking number so we can assist further if required.
Shipping FAQs
⚠️ Please Note: Most orders arrive quickly and without issues. In the rare case something goes wrong, Australia Post (or New Zealand Customs for NZ orders) is responsible once the parcel leaves our hands. Don’t worry though — if there’s a problem, we’ll always work with you to find the fairest solution possible.
Q: When will my order be shipped? If you order before 12:00 pm Sydney time, we ship the same business day. Orders after that cut-off, on weekends, or on public holidays ship the next business day.
Q: How long will delivery take?
Australia: Usually within 2 business days from dispatch.
New Zealand: Usually within 5–10 business days, depending on customs clearance.
Q: How much does shipping cost?
Australia: Flat rate of $15 per order, subject to change if AusPost increases their pricing.
New Zealand: Flat rate of $35 per order, subject to change if AusPost increases their pricing.
Q: What are the conditions for New Zealand orders?
Minimum spend of AUD $400.
Payment must be made via bank transfer only.
Shipping is charged at a flat rate of AUD $35.
While rare, if NZ Customs intercepts your parcel, you accept full responsibility. We cannot provide refunds or replacements in such cases.
Q: Do you ship outside Australia & NZ? No — we currently only ship to Australia and New Zealand.
Q: Will I get tracking? Yes. A tracking number will be emailed to you once your order is shipped. Please allow up to 24 hours for tracking to update. We strongly recommend checking your tracking link daily.
Q: Can I leave delivery notes? Yes — you can add notes at checkout, and we will pass them to Australia Post. However, it is up to Australia Post delivery staff whether they follow them. For example, we cannot request that the driver calls you before delivery.
Q: Why hasn’t my tracking updated yet? Tracking numbers can take up to 24 hours to start updating on the Australia Post website. This is normal. Please check again the next day before contacting us.
Q: My parcel says “delivered” but I can’t find it — what do I do? If your parcel is marked as delivered but you cannot locate it:
- First check around your property, letterbox, or safe drop area.
- Ask neighbours, building managers, or reception desks.
- If still missing, contact Australia Post directly to lodge an inquiry. Once you have their response or a case number, forward it to us so we can assist if needed.
Q: Can you call Australia Post on my behalf? No — Australia Post requires the recipient (you) to lodge the initial inquiry. Once you have a case number, we can step in and help escalate if necessary.
Q: What if my parcel is delayed, lost, or marked as delivered but I can’t find it?
Once your parcel has been handed to Australia Post, delivery is their responsibility.
All orders are covered by Australia Post’s compensation policy, which only insures up to the value of the shipping fee paid.
If you have a delivery issue, please contact Australia Post directly first and lodge an inquiry.
Once you have a case number, forward it to us at info@vicorpus.com with your order details so we can assist further if needed.
Q: What if my order arrives damaged or broken? If your order arrives damaged, please take photos of the packaging and product immediately and email them to us with your order number. We’ll review the situation and always work with you to find the fairest solution possible.
Q: Do you offer refunds if I change my mind or no longer want the product? No — due to the nature of our products, we cannot offer change-of-mind returns or refunds once an order has been shipped.
Q: Can I change my delivery address after my order has shipped? No — once your parcel has left our facility, we cannot change the address. Please ensure your shipping details are correct at checkout. If you notice an error immediately after ordering, email us straight away so we can correct it before dispatch.
Q: Can you hold my order and ship it later? No — we dispatch all orders as quickly as possible. We do not offer delayed shipping services.
Q: What happens if I don’t pay for my NZ order after checkout? All New Zealand orders require bank transfer payment before dispatch. If we do not receive cleared funds, your order will be cancelled automatically.
Q: Can I pay for NZ orders with card or PayPal? No — NZ orders are strictly bank transfer only. This is a non-negotiable condition of sale.
Q: Can you guarantee delivery by a specific date (e.g., birthday, event, comp)? No — while we ship very quickly and use Express Post, we cannot guarantee exact delivery dates. Once dispatched, timing depends on Australia Post and, for New Zealand, also on customs clearance. Please order early to avoid disappointment.
