Refund and Returns Policy

Returns & Refunds Policy (Australia)

We want our clients to feel confident ordering with us. Please read this policy carefully before placing your order, as it explains when and how returns, replacements, and refunds may apply.

No Change-of-Mind Returns

We do not offer refunds or returns for change of mind. Once an order has been shipped, it cannot be returned simply because you no longer want the product.

Damaged or Faulty Products

If your order arrives damaged or faulty, please contact us immediately at info@vicorpus.com with:

Your order number
A description of the issue
Clear photos or video of the product and packaging

We will review your case and, in most situations, this results in a full replacement of the affected products at no additional cost to you. Claims should ideally be lodged within 3 business days of delivery so we can act quickly with Australia Post if needed.

Customer Expectations & Responsibility

Our products are sold strictly as research compounds. Results depend on many factors, including maintaining a healthy diet, consistent exercise routine, and individual biological response. If you do not achieve the results you want, this is not grounds for a refund. We accept no responsibility for any side effects you may or may not experience when experimenting with our products. By purchasing, you acknowledge this risk.

Exchanges

We do not offer direct product swaps or “try something else” exchanges. If your product is deemed damaged or faulty, we will arrange a like-for-like replacement of the same item.

Refunds

Refunds are only issued if a return or claim is approved by us. If approved, refunds are processed back to the original payment method within 5–10 business days. Refunds will not be given for:

Change-of-mind orders
Opened or used products
Products with broken seals, reconstituted/mixed consumables, or items that cannot be resold for health & safety reasons

Australian Consumer Law (ACL)

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If a product is genuinely faulty, unsafe, or not as described, you are entitled to remedies under Australian law.

Contact & Returns

Customer Service Email: info@vicorpus.com

Returns Address: (Provided if your return is authorised)

Returns & Refunds FAQs

⚠️ Please Note: We always work fairly with our clients, but our products are sold as research compounds. No refunds are provided for change of mind or if you don’t achieve the results you expected.

Q: Can I return my order if I change my mind? No — we do not accept change-of-mind returns or refunds once your order has been shipped.

Q: What if my product arrives damaged or faulty? Email us at info@vicorpus.com with your order number, photos, and details of the issue. In most cases, this results in a full replacement of your product at no cost to you.

Q: What if I try the product but don’t get results? Results vary depending on diet, exercise, and individual response. This is not grounds for a refund.

Q: What if I experience side effects? All products are for research purposes only. We accept no responsibility for any side effects you may or may not experience when using them.

Q: Can I exchange my order for something else? No — we do not offer product swaps. If your order is damaged or faulty, we will replace it with the same product.

Q: How long do refunds take? If a refund is approved (e.g., in the rare case of a fault that cannot be replaced), it will be processed back to your original payment method within 5–10 business days.

Q: What items are non-returnable?

Opened or used products
Items with broken seals
Reconstituted or mixed consumables
Any product not in resellable condition

Q: What if I just don’t want the product anymore? This is considered change of mind, and we do not provide refunds or returns in this situation.

Q: Do I have rights under Australian law? Yes — nothing in our policy removes your rights under the Australian Consumer Law (ACL). If a product is genuinely faulty, unsafe, or not as described, you are entitled to a remedy.

Additional FAQs

Q: Can I cancel my order after I’ve placed it? If your order has not yet been packed or shipped, email us at info@vicorpus.com as soon as possible. If it has already been dispatched, it cannot be cancelled.

Q: What if I gave the wrong shipping address? If you notice an error, contact us immediately. If the parcel has not shipped, we can update the address. If it has already shipped, unfortunately we cannot change the address or provide a refund.

Q: Can you send me free samples? No — we do not provide free samples of research compounds.

Q: Do you cover return postage if my product is faulty? Yes — if your product is confirmed as faulty, we will cover reasonable return postage costs (tracked service). For all other returns (if permitted), customers cover the cost of return postage.

Q: Can I get a refund if I don’t like the taste/look/mixing of the product? No — product appearance, colour, taste, or how it mixes is not considered a fault. Variations can occur between batches, and this does not qualify for a refund.

Q: What if my parcel is delayed or lost by Australia Post? Delivery responsibility lies with Australia Post once your order leaves us. If your parcel is delayed, lost, or marked as delivered but not received, you must lodge an inquiry with Australia Post first. We can only step in once you provide a case number.

Q: Can you guarantee I won’t have issues with customs if I’m in NZ? No — while it’s very rare for NZ parcels to be stopped, customs clearance is outside our control. NZ customers accept full responsibility if their order is delayed, held, or seized.

Q: What if my bank transfer (for NZ orders) takes too long? We will hold your order for a short period while waiting for funds. If payment is not received within the timeframe stated on your invoice, the order will be cancelled.